1. Roles
a. Tenant / customer call & lead data (platform)
For leads, contacts, call content, recordings, and related operational data that a customer uploads or generates inside a tenant workspace, the customer organisation generally determines purposes and means (Data Fiduciary). BluTec provides the Platform as a technology service and typically acts as a Data Processor for that tenant data, processing it on the customer’s instructions to deliver the service.
b. Website demo / sales leads
For enquiries submitted through our marketing website (name, email, phone, message, and related metadata), Accel Minds AI Private Limited typically acts as the organisation deciding why and how that data is processed (Data Fiduciary), to respond to sales interest and manage follow-up.
2. Subject matter of processing
Depending on the product surface, processing may include:
- Website lead and sales CRM records
- Account, KYC, and billing-related business data
- Agent accounts, campaign/lead lists, CDRs, dispositions, recordings (when enabled)
- Support tickets and security / audit logs
Retention categories are summarised in our Data Retention Policy. Broader privacy practices: Privacy Policy.
3. Categories of subprocessors / vendors
We use specialised providers to operate the service. Categories (not an exhaustive vendor list) include:
- Telecom / connectivity — carriers, SIP/DID, and related voice infrastructure
- Cloud hosting & infrastructure — compute, storage, networking
- CRM / sales tooling — website leads may be synced to our CRM (currently operated via crm.blutec.ai)
- Payment gateways — billing and payment processing
- KYC / verification — business or identity checks when required
- Support, email, and professional service vendors under appropriate controls
4. Instructions, security & assistance
Where BluTec acts as Processor for tenant data, we:
- Process data to provide, secure, and support the Platform, and as otherwise instructed or required by law
- Apply reasonable technical and organisational security measures (see our Security Overview)
- Assist customers, where practicable, with requests relating to end-user rights that must be handled by the customer as Fiduciary
Customers remain responsible for the lawfulness of their calling programmes, consents, and instructions to BluTec.
5. Subprocessor changes
Vendors and infrastructure may change as we improve the product. Material category changes that affect how we process personal data will be reflected in this notice and/or the Privacy Policy when reasonably practicable. Enterprise customers may have additional contractual notice terms.
6. Contact
- Privacy: tech@blutec.ai
- Phone: +91 99980 14013
- Legal entity: Accel Minds AI Private Limited
- Registered address: [To be confirmed by Accel Minds / counsel — registered office address]
- CIN: [To be confirmed by Accel Minds / counsel]
- Grievance: [To be confirmed by Accel Minds / counsel — Grievance / Privacy Officer name] — tech@blutec.ai
Related: Privacy Policy · Data Retention · Legal Hub