Loading features…
Dialing & Campaigns
Maximize every call with Preview, Progressive & Ratio
Run outbound campaigns with Preview, Progressive, and Ratio dialing — plus AMD, lead recycle, click-to-call, and campaign DID controls built for real contact centers.
Dialing & CampaignsBluTec Connect
01
Challenge
One dialing mode never fits every campaign — agents either wait too long or get flooded.
BluTec approachPreview, Progressive, and Ratio dialing that match your floor
Choose the engine per campaign: Preview for agent-controlled dials, Progressive for auto-dial after wrap-up, and Ratio for multi-line pacing. Tune ratio multiplier, wrap-up time, max attempts, and AMD so connect rates stay under control.
What you get
- Preview, Progressive, and Ratio dialer modes
- Ratio multiplier and pacing controls
- Answering machine detection (AMD)
- Wrap-up time and max attempt limits per campaign
02
Challenge
Campaigns stall on messy lists, wrong DIDs, and manual rework after every batch.
BluTec approachCampaigns with lists, agents, DIDs, and large-list seeding
Build campaigns with lead lists, assigned agents, and DID pools. Import CSV with column mapping and duplicate detection. Async seeding keeps large lists moving without freezing the admin UI.
What you get
- Campaign CRUD with agents, lists, and DID assignment
- CSV import with column mapping and duplicate detection
- Async lead seeding for large lists with status and retry
- Click-to-call mode (ring agent first, then customer)
03
Challenge
Finished leads sit idle while new lists burn budget — recycling is spreadsheet chaos.
BluTec approachLead recycle, callbacks, masking, and caller name
Recycle leads by disposition, list, and date ranges with preview before execute. Enable callbacks per campaign, phone masking patterns, skip-lead in Preview/Progressive, and outbound caller name where enabled for your company.
What you get
- Lead recycle with filters, preview, and recycled-queue reset
- Priority fetch: due callbacks → re-run → fresh → retry
- Phone masking (e.g. XXXX##XXXX) and skip-lead controls
- Outbound caller name (feature-gated) and campaign DID pools
Real-world fit
Use cases that win
Where teams deploy this module — from day-one rollout to enterprise scale.
Scenario
Sales teams
Run high-volume outbound with Ratio or Progressive pacing and recycle warm dispositions.
Scenario
Collections
Prioritize due callbacks and retry unfinished accounts with controlled max attempts.
Scenario
Surveys & research
Use Progressive dialing and disposition lists to reach large samples efficiently.
Scenario
Appointment setting
Schedule callbacks from dispositions and dial them back through the priority queue.
Scenario
Lead qualification
Preview dialing with skip-lead and click-to-call when agents need full control.
Scenario
BPO outsourcing
Isolate client campaigns with dedicated DID pools, lists, and recycle rules.
Everything in this module
A complete checklist — pair it with other BluTec modules for a full-stack contact center.
Preview dialing
Progressive dialing
Ratio dialing (multi-line pacing)
Answering machine detection (AMD)
Click-to-call (agent first)
Wrap-up time & max attempts
Campaign DID assignment
Lead list CSV import & mapping
Duplicate detection on import
DNC scrubbing on import
Async large-list seeding
Lead recycle engine
Callbacks on/off per campaign
Phone masking patterns
Skip lead (Preview / Progressive)
Outbound caller name (feature-gated)
Ready to see it in action?
Walk through this module with our team — tailored to your campaigns, compliance needs, and org structure.