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Platform modules
Everything to run inbound & outbound at scale
Eight integrated modules — dialing, agent workspace, inbound queues, supervision, AI audit, compliance, multi-org admin, and security — in one cohesive dialer platform.
Preview · Progressive · RatioAMDLead recycleInbound ACDToll-free / 1800Ring / mobile groupsListen / Whisper / BargeAI Call AuditDNC scrubbingDID replacementDownload CenterClick-to-callMulti-tenant RBAC
Explore the modules
Pick a card to jump to the detail page — same bold layout as our home feature preview.
See what each module delivers
Real BluTec Connect screens — module name and product name shown under each capture.
Module 1
Campaigns & Dialing
Preview, Progressive, and Ratio dialing with AMD, lead recycle, click-to-call, and campaign DID controls.
- Preview / Progressive / Ratio
- AMD & pacing
- Lead recycle
- Click-to-call
Campaigns & DialingBluTec Connect
Module 2
Agent Experience
WebRTC softphone with transfers, conference, callbacks, manual dialer, and customer journey history.
- WebRTC softphone
- Transfers & conference
- Callbacks inbox
- Manual dialer
Agent ExperienceBluTec Connect
Module 3
Inbound & Queues
Inbound routes for local and toll-free / 1800 DIDs to agents, mobiles, ACD queues, ring groups, mobile groups, and announcements.
- Toll-free / 1800 DIDs
- ACD queues
- Ring & mobile groups
- WebRTC inbound
RBAC · Audit · Encryption
Inbound & QueuesBluTec Connect
Module 4
Supervision & Insights
Live agent monitor, Listen / Whisper / Barge, CDR, analytics CSVs, and Download Center exports.
- Live monitor
- Listen / Whisper / Barge
- CDR & analytics CSV
- Download Center
Supervision & InsightsBluTec Connect
Module 5
AI Call Audit
Transcribe recordings, score against campaign rules, and review agent and campaign quality.
- Transcription & scoring
- Campaign audit rules
- Agent / campaign views
- Retry failed audits
RBAC · Audit · Encryption
AI Call AuditBluTec Connect
Module 6
Operations & Compliance
DNC scrubbing, spam DID controls, disposition flags, recordings, and TRAI/DLT-aware ops.
- DNC & import scrub
- Spam DID & replacement
- Recordings
- Disposition flags
Operations & ComplianceBluTec Connect
Module 7
Admin & Multi-Org
Multi-tenant companies, role hierarchy, supervisor module ACLs, channel caps, and billing.
- Multi-tenant
- Module ACLs
- Channel caps
- Invoices & payment due
Admin & Multi-OrgBluTec Connect
Module 8
Security & Access
JWT auth, lockout and idle sessions, phone masking, RBAC, and audit logging for dialer floors.
- JWT & lockout
- Idle session timeout
- Phone masking
- Audit logs
RBAC · Audit · Encryption
Security & AccessBluTec Connect
See the full platform in action
Walk through campaigns, live floor, and compliance with our team — tailored to your use case.