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Admin & Multi-Org
One platform, many tenants
Multi-tenant companies, role hierarchy, supervisor module ACLs, channel caps, billing, and feature flags — admin built for real dialer operations.
Admin & Multi-OrgBluTec Connect
01
Challenge
Multiple clients or brands need isolation — shared dialers leak data and limits.
BluTec approachMulti-tenant companies with real isolation
Master Admin onboards companies with user, campaign, and concurrent channel limits. Each tenant stays isolated by company_id across campaigns, leads, DIDs, and reporting.
What you get
- Company onboarding with lifecycle and status controls
- Per-company limits: users, campaigns, concurrent channels
- Channel pool allocation (dialer / IVR caps)
- Cross-tenant Master Admin directory and analytics
02
Challenge
Everyone gets admin — or supervisors cannot open the modules they need.
BluTec approachRoles and supervisor module access control
Role hierarchy: Master Admin → Company Admin → Supervisor → Agent. Grant supervisors module-level access (campaigns, live monitor, CDR, audit, and more) instead of all-or-nothing admin.
What you get
- Master Admin, Company Admin, Supervisor, Agent roles
- Supervisor module ACL (dashboard, campaigns, monitor, CDR, etc.)
- Teams with member management
- Bulk user import/update/export and SIP extension provisioning
03
Challenge
Billing, feature flags, and documents live outside the dialer — ops chases email threads.
BluTec approachBilling, feature flags, and company settings
Generate and manage invoices with GST-aware platform config, payment-due banners for company admins, and feature flags for Connect IVR channels, webhooks, and outbound caller name. Store company documents and billing logs alongside the tenant.
What you get
- Invoices: generate, preview, finalize, PDF, mark paid
- Payment-due banners (upcoming and overdue)
- Feature flags: IVR, webhooks, outbound caller name
- Company settings: timezone, security, channels, agent statuses, webhooks
Real-world fit
Use cases that win
Where teams deploy this module — from day-one rollout to enterprise scale.
Scenario
BPO companies
Isolate client tenants with separate limits, DIDs, campaigns, and reporting.
Scenario
Enterprise departments
Give each department a company workspace with centralized Master Admin governance.
Scenario
Franchise networks
Provision locations as tenants with channel caps and local DID pools.
Scenario
Agency model
Enable webhooks or caller name only for clients that need those modules.
Scenario
Regional operations
Set company timezones and agent status options per regional playbook.
Scenario
Rapid onboarding
Bulk-import users, assign teams, and seed campaigns without rebuilding the stack.
Everything in this module
A complete checklist — pair it with other BluTec modules for a full-stack contact center.
Multi-tenant company isolation
Master Admin portal
Per-company user / campaign / channel limits
Channel allocation (dialer & IVR)
Role hierarchy (Master / Admin / Supervisor / Agent)
Supervisor module access control
Teams & member management
Bulk user import & SIP provisioning
Manual dialer enable per user
Company feature flags
Billing companies & GST invoices
Payment-due banners
Company documents
Company billing log
Timezone & agent status settings
Platform configuration (DID replacement, invoice rules)
Ready to see it in action?
Walk through this module with our team — tailored to your campaigns, compliance needs, and org structure.