1. Scope
Practices below relate primarily to the BluTec Connect application and supporting infrastructure. Product features for roles and access controls are also described on our Security & Access feature page.
2. Access controls & sessions
- Authenticated access for platform users with role-based permissions where configured
- Session management using industry-common approaches such as JWT / session tokens (implementation details may evolve)
- Administrative access to production systems limited to authorised personnel on a need-to-know basis
3. Tenant isolation
Customer workspaces are designed so that one organisation’s operational data is not exposed to another tenant through normal application use. Isolation relies on application-level controls and infrastructure configuration; customers remain responsible for their own user provisioning and credential hygiene.
4. Encryption in transit & monitoring
- Traffic to the Platform is protected using TLS / HTTPS for supported endpoints
- Operational monitoring and audit logs help us investigate incidents and misuse
- We apply reasonable administrative and technical safeguards appropriate to our size and service type
No method of transmission or storage is perfectly secure. Customers should use strong passwords, protect API keys, and follow least-privilege practices.
5. Vulnerability & improvement practices
At a high level, we aim to:
- Track and remediate known security issues in dependencies and infrastructure on a risk-based schedule
- Review significant application changes for security impact
- Respond to credible vulnerability reports sent to our security / privacy contact
This is not a commitment to specific SLA timelines unless agreed in a separate written agreement.
6. Important limits — not a certification
This page does not claim SOC 2, ISO 27001, or any other formal certification or attestation. We do not claim “fully compliant” status under any security or privacy regime. For enterprise diligence, contact us for current materials under NDA where available.
7. Contact
- Security / privacy: tech@blutec.ai
- Phone: +91 99980 14013
- Legal entity: Accel Minds AI Private Limited
- Registered address: [To be confirmed by Accel Minds / counsel — registered office address]
- Grievance: [To be confirmed by Accel Minds / counsel — Grievance / Privacy Officer name] — tech@blutec.ai
Related: Security & Access features · Privacy Policy · Legal Hub