1. Principles
We aim to retain personal and operational data only as long as needed to:
- Provide and bill for services
- Meet legal, regulatory, and telecom obligations
- Resolve disputes, prevent fraud, and secure the Platform
- Honour contractual retention or export arrangements with customers
See also our Privacy Policy and Data Processing Notice.
2. Website leads
Demo and sales enquiry data (name, email, phone, message, and related CRM follow-up records) is retained for sales follow-up, relationship management, and legitimate legal/business needs. Indicative period: typically up to 24 months unless a longer period is needed for an active opportunity, dispute, or legal requirement. [Confirm final period with Accel Minds / counsel.]
3. Platform CDRs, recordings & KYC
- CDRs, dispositions, and call metadata — retained as needed for service delivery, billing, support, and compliance; exact windows follow customer contracts and applicable telecom / legal requirements
- Call recordings (when enabled) — retained per customer configuration and contract, subject to legal/telecom minimums or holds
- KYC / business verification — retained as required for onboarding, ongoing due diligence, and regulatory record-keeping
- Security & audit logs — retained for a period appropriate to investigate incidents and meet security practices
Where BluTec processes tenant data as a Processor, the customer’s instructions and agreement may define additional retention or deletion schedules.
4. Deletion requests & limits
You may request erasure or account closure subject to applicable law. We may decline or delay deletion where we must retain data for billing, fraud prevention, legal claims, telecom compliance, or backup/archival systems that are not immediately purgeable. Aggregated or anonymised data may be kept without identifying individuals.
Requests: see Grievance & Privacy Contact or email tech@blutec.ai.
5. Updates
We may update this Policy by posting a revised version with a new effective date.
6. Contact
- Privacy: tech@blutec.ai
- Phone: +91 99980 14013
- Legal entity: Accel Minds AI Private Limited
- Registered address: [To be confirmed by Accel Minds / counsel — registered office address]
- Grievance: [To be confirmed by Accel Minds / counsel — Grievance / Privacy Officer name] — tech@blutec.ai
Note: Until a dedicated officer is designated in writing, privacy and grievance requests may be sent to the privacy email above. Review by qualified counsel is recommended before publishing final officer details.
Related: Privacy Policy · Grievance · Legal Hub