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Transcribe recordings, apply campaign audit rules, and review agent and campaign quality — with retry and usage visibility built in.
AI Call Audit
Manual QA samples a tiny fraction of calls — coaching and compliance gaps stay hidden.
BluTec approachEnable AI Call Audit per campaign. BluTec Connect transcribes recordings and scores conversations against your rules so supervisors see quality at scale — not just a random sample.
QA criteria live in spreadsheets and tribal knowledge — hard to enforce consistently.
BluTec approachDefine, reorder, and maintain audit rules per campaign. Generate draft rules with AI assistance, bulk-replace when scripts change, and keep scoring aligned with how your team is supposed to talk.
Leaders need agent and campaign quality signals — not just raw call counts.
BluTec approachTrack audit queue status, agent performance, campaign performance, and estimated usage/cost. Retry failed audits so temporary failures do not leave blind spots.
Where teams deploy this module — from day-one rollout to enterprise scale.
Score large volumes of calls against consistent rules instead of sparse manual sampling.
Check that required disclosures and script points appear in the conversation transcript.
Use agent-level audit scores to prioritize 1:1 coaching where it will move the needle.
Compare quality across campaigns when scripts, offers, or lists change.
Monitor audit backlog and retry failures so the QA pipeline stays healthy.
Refine audit rules as playbooks evolve — keep scoring current without rebuilds.
A complete checklist — pair it with other BluTec modules for a full-stack contact center.
Walk through this module with our team — tailored to your campaigns, compliance needs, and org structure.