1. Information we collect
We may collect the following types of information:
a. Personal & business information
- Name, email address, phone number
- Company name, designation
- Business address, website details
- GST, PAN, and other registration details
b. KYC & verification data
- Identity proof (PAN, Aadhaar, etc.)
- Business incorporation documents
- Authorized signatory details
c. Service & usage data
- Call logs (CDRs), call duration, timestamps
- Campaign data, call activity, system usage
- IP address, device information, browser details
d. Payment & billing information
- Billing details and transaction records
Note: Payment processing is handled via third-party payment gateways.
e. Communication data
- Emails, support tickets, chat interactions
- Feedback and communication records
f. Cookies & tracking
- Session cookies, analytics data, and usage tracking
2. How we use information
We use collected information to:
- Create and manage user accounts
- Perform KYC verification and onboarding
- Provide, operate, and maintain services
- Enable calling, messaging, and campaign operations
- Process payments and billing
- Provide support and resolve issues
- Improve platform performance and features
- Monitor usage and prevent fraud or misuse
- Comply with legal and regulatory requirements
3. Data sharing & disclosure
We may share information with:
- Telecom operators and SIP/DID providers
- Payment gateways and financial partners
- Cloud hosting and infrastructure providers
- KYC and verification service providers
- Customer support and service vendors
- Government authorities or regulators (when legally required)
We do not sell personal data.
4. Call data & communication records
BluTec Connect may store:
- Call logs and records
- Usage activity
- Communication metadata
This data is used for:
- Service delivery
- Billing and reporting
- Compliance and audit
- Dispute resolution
5. Cookies & analytics
We use cookies and similar technologies for:
- Authentication and session management
- Security purposes
- Website analytics
- Improving user experience
You may control cookie preferences through your browser settings.
6. Data retention
We retain information for as long as necessary to:
- Provide services
- Meet legal and regulatory requirements
- Resolve disputes and enforce agreements
Certain data (including KYC and call logs) may be retained longer where required by law or telecom regulations.
7. Data security
We implement reasonable administrative, technical, and physical safeguards to protect data against unauthorized access, misuse, loss, or alteration.
However, no system is completely secure, and users are responsible for maintaining the confidentiality of their credentials.
8. User responsibilities
Users are responsible for:
- Ensuring lawful use of the platform
- Obtaining proper consent for communications
- Compliance with TRAI, DLT, and applicable regulations
BluTec acts only as a technology provider and is not responsible for user-generated communication content.
9. Your rights
You may:
- Request access to your data
- Request correction or updates
- Request deletion (subject to legal limitations)
Requests can be made via the contact details below.
10. Third-party services
Our platform may integrate with or link to third-party services. We are not responsible for their privacy practices, and users are advised to review their respective policies.
11. Children’s privacy
BluTec Connect is intended for business use only and is not directed toward individuals under 18 years of age.
12. Updates to this policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.
13. Contact information
For any questions, requests, or concerns:
- Email: tech@blutec.ai
- Website: www.blutec.ai
Related: Terms of Service