1. Scope & roles
For website enquiry / demo leads, Accel Minds AI Private Limited typically acts as the organisation deciding why and how that data is processed (often described as a Data Fiduciary under the DPDP Act, 2023 — subject to counsel confirmation).
For customer-uploaded leads, call content, recordings, and end-user contacts processed inside a tenant workspace, the customer organisation generally determines purposes and means (Data Fiduciary), and BluTec provides the platform as a technology / processing service (often a Data Processor). See also our Data Processing Notice.
2. Information we collect
a. Website & sales enquiries
- Name, email, phone number, message
- Optional company name and team size
- Technical metadata such as IP address and browser/device details (server logs)
b. Account, KYC & business verification (platform)
- Business registration details (e.g. GST, PAN) when requested
- Identity / KYC documents and authorised signatory details
c. Dialer & operations data (platform)
- Agent and user account data
- Lead lists and campaign data uploaded by customers
- Call detail records (CDRs), dispositions, timestamps, durations
- Call recordings and related metadata (when enabled)
- AI Call Audit inputs/outputs where a customer enables that feature (e.g. transcripts, scores)
- Webhook delivery logs and integration configuration
d. Billing
- Billing and transaction records (payment card data is typically handled by payment gateways)
3. How we use information
- Respond to demo and sales enquiries
- Create and manage accounts; perform KYC / onboarding
- Provide dialer, inbound, monitoring, reporting, and related services
- Billing, support, security, fraud prevention, and legal compliance
- Improve reliability and product quality
4. Sharing & processors
We do not sell personal data. We may share information with:
- CRM / sales tools — website leads may be synced to our CRM (currently operated via crm.blutec.ai) to manage follow-up
- Telecom operators, SIP/DID, and related connectivity providers
- Cloud hosting, storage, and infrastructure vendors
- Payment gateways and KYC / verification providers
- Support and professional service vendors under appropriate controls
- Authorities when required by law
More detail: Data Processing Notice.
5. Dialer & call data
Customers control what leads they upload and how they use calling features. BluTec may store CDRs, recordings (including post-transfer segments where configured), monitoring audit events, and related analytics for service delivery, billing, security, and compliance. Customers are responsible for lawful calling, consent, TRAI/DLT obligations, and notices to their end users.
6. Cookies & local storage
The marketing website currently uses limited client storage (for example, sessionStorage to remember that a lead/demo modal was shown, and localStorage for first-party accessibility preferences such as text size and contrast). Accessibility preferences stay in your browser on this site; no third-party accessibility service is used, and those preferences are not sent to analytics providers. We do not presently load third-party website analytics tags on this marketing site. If we add analytics or non-essential cookies later, we will update this Policy and our Cookie Policy.
The BluTec Connect application (when you log in) may use cookies or similar technologies for authentication and session security.
7. Retention
We retain information as needed to provide services, meet legal/telecom requirements, and resolve disputes. Indicative periods and categories are described in our Data Retention Policy. Exact periods may vary by contract and law — counsel review recommended.
8. Security
We implement reasonable administrative, technical, and organisational safeguards. No method of transmission or storage is perfectly secure. See our Security Overview.
9. Your rights & requests
Subject to applicable law (including the DPDP Act, 2023 where it applies), you may request to:
- Access personal data we hold about you
- Correct inaccurate data
- Erase data (subject to legal and contractual retention limits)
- Withdraw consent where processing is consent-based (e.g. marketing contact)
Send requests to tech@blutec.ai. See also our Grievance & Privacy Contact page. We may need to verify identity before acting on a request.
10. Cross-border transfers
Infrastructure or vendors may process data in or from locations outside India. Where cross-border transfer restrictions apply under Indian law, we will take steps we consider appropriate and update this notice. [Details to be confirmed by Accel Minds / counsel.]
11. Children
BluTec Connect is intended for business use and is not directed to individuals under 18.
12. Updates
We may update this Policy by posting a revised version with a new effective date.
13. Contact & grievance
- Privacy / legal email: tech@blutec.ai
- Sales: info@blutec.ai
- Phone: +91 99980 14013
- Legal entity: Accel Minds AI Private Limited
- Registered address: [To be confirmed by Accel Minds / counsel — registered office address]
- CIN: [To be confirmed by Accel Minds / counsel]
- Grievance officer: [To be confirmed by Accel Minds / counsel — Grievance / Privacy Officer name] — tech@blutec.ai
Note: Until a dedicated officer is designated in writing, privacy and grievance requests may be sent to the privacy email above. Review by qualified counsel is recommended before publishing final officer details.
Related: Terms of Service · Cookie Policy · Legal Hub