1. Standard plans — best effort
For standard self-serve or published plans, services are provided on a best-effort basis. Marketing references to high availability (including a public “99.9%” figure, where shown) are operational targets, not warranties or guarantees. Actual uptime may vary with load, incidents, and third-party networks.
2. Contracted SLAs (customised / enterprise)
Binding service levels, measurement methods, exclusions, and remedies apply only if agreed in a written contract (for example, a customised or enterprise order). If no written SLA exists, the best-effort standard in Section 1 applies.
3. Maintenance & third-party dependencies
- We may perform scheduled or emergency maintenance that temporarily affects availability
- Voice and messaging quality depend on telecom operators, SIP/DID providers, and internet conditions outside BluTec’s sole control
- Cloud and other infrastructure vendors may experience outages that affect the Platform
BluTec is not responsible for failures caused primarily by third-party telecom or infrastructure providers, as further described in the Terms.
4. Service credits
Service credits or other remedies are available only if your written contract expressly provides for them. Standard plans without a contracted SLA do not include automatic credits for downtime.
5. Contact
- Support / sales: info@blutec.ai
- Legal: tech@blutec.ai
- Phone: +91 99980 14013
- Legal entity: Accel Minds AI Private Limited
- Registered address: [To be confirmed by Accel Minds / counsel — registered office address]
- Grievance: [To be confirmed by Accel Minds / counsel — Grievance / Privacy Officer name] — tech@blutec.ai
Related: Terms of Service · Legal Hub